No questions remain unanswered with us
Answers to the most frequently asked questions can be found here. If your question is not included, please contact us directly under Contact.
Registration:
To purchase a course licence, your registration is required: see video Info on booking.
My new customer registration does not work. Why?
To register, enter your email address (.de / .com ending correct?) and your personal password. Then you will receive your activation link to your above mentioned email address. After its activation your registration is successful. Afterwards you can book according to your choice.
Problem solution:
1. if no activation email appears after a few minutes, please search your inbox:
- Advertising/ Spam and activate the link Wrong e-mail address?
2. has an error crept into your e-mail address? (undeliverability of the registration link): e.g. .de instead of .com etc.
Problem solution: Correctly create a new address. 3 Browser default setting: "Delete spam immediately"? Then the link will never reach you if it was assigned as spam.
Problem solution:
a) manual activation via contact form
b) Change browser setting: Show spam,
register with a different e-mail address and a different password
(otherwise you will get the message "Account already exists").
Please activate the link in the now visible spam.
4.Is your e-mail box full? (If necessary, make room for it by deleting it and emptying the recycle bin.)
5. do you receive unsynchronised mails? e.g. only on your mobile phone and they do not appear on your laptop? (- if necessary, search on all receiving devices) 6. solution not there? (if necessary, contact via contact form)
1. if no activation email appears after a few minutes, please search your inbox:
- Advertising/ Spam and activate the link Wrong e-mail address?
2. has an error crept into your e-mail address? (undeliverability of the registration link): e.g. .de instead of .com etc.
Problem solution: Correctly create a new address. 3 Browser default setting: "Delete spam immediately"? Then the link will never reach you if it was assigned as spam.
Problem solution:
a) manual activation via contact form
b) Change browser setting: Show spam,
register with a different e-mail address and a different password
(otherwise you will get the message "Account already exists").
Please activate the link in the now visible spam.
4.Is your e-mail box full? (If necessary, make room for it by deleting it and emptying the recycle bin.)
5. do you receive unsynchronised mails? e.g. only on your mobile phone and they do not appear on your laptop? (- if necessary, search on all receiving devices) 6. solution not there? (if necessary, contact via contact form)
The account was created incompletely: e.g. registration link not activated etc.:
Problem solution: Please send us an email - we will then delete the account so that you can use the same email address again.
Problem persists:
Problem solution: please mail us under "contact". Then we will activate your account manually.
Problem solution: Please send us an email - we will then delete the account so that you can use the same email address again.
Problem persists:
Problem solution: please mail us under "contact". Then we will activate your account manually.
Problem solution: under login there is the link:
Forgot your password?
You can also have your password reset by e-mail under "Contact".
Forgot your password?
You can also have your password reset by e-mail under "Contact".
After you have logged in, you can change your data, including your email address, in the "My profile" menu at the top of the page.
Technology:
Do the courses also run mobile on smartphone or tablet PC?
Of course!
Yes. Due to the high quality/data volume of our videos, you should not log on via the mobile telephone network to do so.
Only your web browser: like IE, Google Chrome, Safari, Opera, Firefox etc..
1 - wait a while until enough data has been loaded.
2. if this does not help, please activate the Refresher button (circle arrow sign) of your browser. This is located, for example, in Google Chrome to the left of - / in Safari to the right in the address bar).
3. change browser.
Sometimes special security settings of your browser block streaming: Please switch to another Internet browser for testing purposes, e.g. from Google Chrome / Firefox / Opera etc. to e.g. Internet Explorer (PC) / Safari (Mac).
2. if this does not help, please activate the Refresher button (circle arrow sign) of your browser. This is located, for example, in Google Chrome to the left of - / in Safari to the right in the address bar).
3. change browser.
Sometimes special security settings of your browser block streaming: Please switch to another Internet browser for testing purposes, e.g. from Google Chrome / Firefox / Opera etc. to e.g. Internet Explorer (PC) / Safari (Mac).
The rewind function depends on the browser. Please feel free to test the functionality of another browser.
You can get a first impression,- without any costs or obligations- on the page "free chapters".
The documents for each course are available for download (account/ my downloads). For copyright reasons, we only offer the lectures themselves online for streaming.
Data protection:
Will my data be sold?
Your data will only be used for requirements such as
- Your registration with us,
- course fee payment processing,
- correct accounting according to tax law, as well as the
- preparation of the certificate of attendance.
We do not sell or otherwise pass on your data.
- Your registration with us,
- course fee payment processing,
- correct accounting according to tax law, as well as the
- preparation of the certificate of attendance.
We do not sell or otherwise pass on your data.
If you are logged in, you can view and, if desired, change your data in the "My Profile" menu at the top.
Offer:
What do sono2learn courses include?
On the page "Our Courses and Prices" you can get an overview of our course offer via:
1. course trailer video
2. course content information
3. one "free chapter" each
1. course trailer video
2. course content information
3. one "free chapter" each
The courses are divided into basic courses (BC) for beginners and advanced courses (AC) for advanced learners.
No. Anyone who wants to learn or improve sonography can participate.
Yes 24/ 7/ 365 Of course! At any time during the booking period with an internet connection.
Simultaneous use on different devices is not possible.
Simultaneous use on different devices is not possible.
Die Erstellung des Kursmaterials hat sehr viel Arbeit bedeutet. Wenn sie das Material für eigene Zwecke verwenden möchten, kontaktieren Sie uns bitte.
A lot of work has gone into creating the course material. If you would like to use the material for your own purposes, please contact us.
Payment system:
How can I pay?
We offer the following payment options for booking our courses:
Of course it is also possible to pay by bank transfer. Please register with www.sono2learn.de/register and, when making the transfer (IBAN: DE25 3006 0601 0007 0306 56), be sure (!) to include the e-mail address you used when registering (at for the @) as well as the course you booked.
The educational videos will be activated immediately after the successful payment process.
- PayPal (PayPal account necessary)
- Paypal instalment payment possible!
- Credit card
- Direct debit
- Manual bank transfer
Of course it is also possible to pay by bank transfer. Please register with www.sono2learn.de/register and, when making the transfer (IBAN: DE25 3006 0601 0007 0306 56), be sure (!) to include the e-mail address you used when registering (at for the @) as well as the course you booked.
The educational videos will be activated immediately after the successful payment process.
Sometimes your card is not activated for this function or the Paypal algorithm rejects the payment for some reason.
Of course it is possible! But only as long as you have an active course licence. The price of your currently valid course licence will be fully credited to you and deducted from the total package price.
Your invoice:
You will receive your invoice
a) with the welcome email.
b) in addition, printouts are possible at any time during the current licence after logging in under "account" / "my downloads"/ "invoice".
a) with the welcome email.
b) in addition, printouts are possible at any time during the current licence after logging in under "account" / "my downloads"/ "invoice".
KV-/ DEGUM-recognised practical courses:
Are SONO2learn courses DEGUM / OEGUM /SGUM certified or do you also offer practical exercise courses?
Our SONO2learn-online courses impart theoretical knowledge in an optimal and learning-intensive way. Pure online courses howerver cannot be DEGUM / OEGUM / SGUM certified; up to now this requires a practical hands-on part.
SONO2learn does not offer hands-on courses.
Procedure:
How do I start the courses?
Login top right with e-mail / password.
Tab "Courses". You can recognise your activated courses by the green button "Start course".
Selection precision with 4 selection categories:
- Course type (basic course, AC etc.),
- Area (thorax/abdomen etc.),
- Organ or lecturer
The courses are numbered BC-Abd. 1, BC-Abd. 2. BC stands for basic course and AC for advanced course. Start course via "Play" button. Depending on your internet connection, it may take a few seconds and you may have to activate the "Play" button again until the streaming starts.
Have fun and learn successfully!
Tab "Courses". You can recognise your activated courses by the green button "Start course".
Selection precision with 4 selection categories:
- Course type (basic course, AC etc.),
- Area (thorax/abdomen etc.),
- Organ or lecturer
The courses are numbered BC-Abd. 1, BC-Abd. 2. BC stands for basic course and AC for advanced course. Start course via "Play" button. Depending on your internet connection, it may take a few seconds and you may have to activate the "Play" button again until the streaming starts.
Have fun and learn successfully!
Quiz:
A final learning success check/quiz is an obligatory part of the training measure and comprises a catalogue of at least 10 multiple-choice questions per learning unit. The quiz consolidates the learning content through repetition and serves as a personal learning check.
You can access the quiz after entering your date of birth, place of birth and EFN under "Account" / "My data" (required by the Medical Association).
What happens if I fail the quiz?
You can access the quiz after entering your date of birth, place of birth and EFN under "Account" / "My data" (required by the Medical Association).
To pass, you must answer at least 70% of the questions correctly.
Otherwise, you can retake the quiz for the first time after 28 days and, if applicable, every 28 days thereafter at the earliest.
The last day of your contract period is also the last date to earn course-related CME points.
Otherwise, you can retake the quiz for the first time after 28 days and, if applicable, every 28 days thereafter at the earliest.
The last day of your contract period is also the last date to earn course-related CME points.
CME points and certificate:
I need CME points, can I get them from you?
As a rule, CME continuing education points are required by specialists, practising and authorised doctors.
Assistants, on the other hand, do not need CME points, as they are still undergoing further training anyway.
Our CME points:
(VNR: 276051202215714001)
- 102 CME: Complete package
(incl. the 24 GK Abdomen CME points / VNR 2760512021157240023) have been certified by the North Rhine Medical Association (https://www.aekno.de/page.asp?pageID=82). They are recognised supra-regionally and can be submitted. The recognition is applied for annually and is currently valid until 31.03.2023. Bookers of a "GK Thyroid" etc. therefore only receive CME points in the event of an upgrade to the complete package, as it is not the individual course but the complete package that has been certified by the AEK Nordrhein.
Bookers of a "GK Thyroid" etc. therefore only receive CME points in the event of an upgrade to the complete package, as it is not the individual course but the complete package that has been certified by the AEK Nordrhein.
For legal reasons, we can only credit you with CME points if you have completed all modules and successfully passed the final performance review with 70% correct answers.
Finally, please send us a short e-mail, e.g. via the contact form, with your postal address, date and place of birth and EFN.
Unfortunately, we still have to fill out and sign the certificate with the CME points "by hand"; we will then send you the original certificate by (snail) mail.
Assistants, on the other hand, do not need CME points, as they are still undergoing further training anyway.
Our CME points:
(VNR: 276051202215714001)
- 102 CME: Complete package
(incl. the 24 GK Abdomen CME points / VNR 2760512021157240023) have been certified by the North Rhine Medical Association (https://www.aekno.de/page.asp?pageID=82). They are recognised supra-regionally and can be submitted. The recognition is applied for annually and is currently valid until 31.03.2023. Bookers of a "GK Thyroid" etc. therefore only receive CME points in the event of an upgrade to the complete package, as it is not the individual course but the complete package that has been certified by the AEK Nordrhein.
Bookers of a "GK Thyroid" etc. therefore only receive CME points in the event of an upgrade to the complete package, as it is not the individual course but the complete package that has been certified by the AEK Nordrhein.
For legal reasons, we can only credit you with CME points if you have completed all modules and successfully passed the final performance review with 70% correct answers.
Finally, please send us a short e-mail, e.g. via the contact form, with your postal address, date and place of birth and EFN.
Unfortunately, we still have to fill out and sign the certificate with the CME points "by hand"; we will then send you the original certificate by (snail) mail.
If you have booked our module "Sonography Basic Course Thorax/Abdomen" in conjunction with a modified basic course with practical exercises (see here), you may receive CME points from the course organiser for the practical part after taking part in the exercises (you have already acquired points for the theory module on the sono2learn site). For possible additional costs, please contact the respective organiser of the practical exercises in advance.
Our courses are certified for one year at a time. We then inform the Medical Association of the EFN of the course participants.
If, for whatever reason, you have not notified us of your EFN, you can contact the North Rhine Medical Association yourself after completing the relevant course package. After all, you have received a confirmation from us on which the certification number of the course is stated. You can use this at any time, even after the certification period has expired, to ask the Medical Association for credit for the CME points.
If, for whatever reason, you have not notified us of your EFN, you can contact the North Rhine Medical Association yourself after completing the relevant course package. After all, you have received a confirmation from us on which the certification number of the course is stated. You can use this at any time, even after the certification period has expired, to ask the Medical Association for credit for the CME points.
Unfortunately no.
Evaluation:
An evaluation of the training course by the participants is an obligatory part of the recognition by the North Rhine Medical Association. We therefore ask you to complete the evaluation form (further training evaluation of the North Rhine Medical Association) once (!!!) for the entire thorax/abdomen sonography basic course and make it available to sono2learn. Filling out this evaluation form is not compulsory. You will receive the continuing education points regardless of whether you have completed a sheet or not.